PRIVACY NOTICE
Last updated May 12, 2026
Thank you for choosing to be part of our community at OneCal. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at contact@onecal.io.
When you visit our Sites and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites and our services.
This privacy policy applies to all information collected through our Sites and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Sites”).
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.WHO IS THE DATA CONTROLLER?
In Short: OneCal SHPK is the controller of the personal data processed under this privacy policy.
OneCal SHPK ("OneCal", "we", "us", "our") is a company established in Albania, with its registered office at Rruga Gjon Buzuku, Apartamenti nr.2, Kati 7, Tirana, Albania. OneCal SHPK acts as the data controller for personal data processed in connection with our Sites and services. For any matter relating to this privacy policy or to exercise the rights described below, you can contact us at contact@onecal.io.
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information.
We collect personal information that you voluntarily provide to us when registering at the Sites, expressing an interest in obtaining information about us or our products and services, or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use. The personal information we collect may include the following:
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
Social Media Login Data. We provide you with the option to register using social media account details, like your Facebook, Twitter or other social media account. If you choose to register in this way, we will collect the Information described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS” below.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as IP address and/or browser and device characteristics — is collected automatically when you visit our Sites.
We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Sites and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
Information collected from other sources
In Short: We may collect limited data from public databases, marketing partners, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links).
WHAT ARE OUR PURPOSES AND LEGAL BASES FOR PROCESSING?
In Short: We process your personal data for specific purposes, each justified by a legal basis under Article 6 of the GDPR.
Under the GDPR, we must inform you of the purposes for which we process your personal data and the legal basis for each purpose. We rely on the following bases:
- Service delivery — account creation, authentication, calendar synchronisation, booking pages, public API and outbound webhooks. Legal basis: performance of a contract (Art. 6(1)(b)).
- Billing, subscription management, and tax and accounting record-keeping. Legal basis: performance of a contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)).
- Transactional and security email such as magic links, booking confirmations, and account or security notifications. Legal basis: performance of a contract (Art. 6(1)(b)) and our legitimate interest in keeping accounts secure (Art. 6(1)(f)).
- Customer support handling via chat and the contact form. Legal basis: performance of a contract (Art. 6(1)(b)) for customers, and our legitimate interest in responding to inquiries (Art. 6(1)(f)) for prospects.
- Security, fraud and abuse prevention — login attempt records, rate limiting, banned-user list, and one-way hashed identifiers retained after account deletion. Legal basis: our legitimate interest in protecting the service and its users (Art. 6(1)(f)).
- Product analytics and session diagnostics. Legal basis: our legitimate interest in understanding product usage (Art. 6(1)(f)), subject to your consent for non-essential cookies under ePrivacy rules.
- Marketing and lifecycle email. Legal basis: your consent (Art. 6(1)(a)) where required, or our legitimate interest in soft opt-in to existing customers (Art. 6(1)(f)).
WILL YOUR INFORMATION BE SHARED WITH ANYONE?
In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
- Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
- Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We use cookies and similar technologies, grouped into clear categories. Non-essential categories are only set with your consent, which you can change at any time.
Our Sites use a small set of strictly-necessary technologies to function (for example, remembering your consent choice). With your consent, we also use measurement / analytics tools (Google Analytics, PostHog, and Vercel Analytics) to understand how the Sites are used. On your first visit, a consent banner asks you to accept or reject this non-essential category. You can change your choice at any time using the cookie-preferences link below. Your browser settings also let you block or delete cookies directly; doing so may affect how parts of our Sites function.
HOW DO WE HANDLE YOUR SOCIAL LOGINS?
In Short: If you choose to register or log in to our website using a social media account, we may have access to certain information about you.
Our Sites offer you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public.
We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the US. If you are accessing our Sites from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in the United States and other countries.
If you are a resident in the European Economic Area, your personal data may be transferred outside the EEA — to OneCal SHPK in Albania (a country without an EU adequacy decision) and to sub-processors located in the United States, the United Kingdom, and elsewhere. We rely on the European Commission's Standard Contractual Clauses (SCCs) as the safeguard required under Article 46 of the GDPR. For EU-based sub-processors that transmit personal data back to us in Albania, the SCCs are elected on a processor-to-controller basis (Module 4). A copy of the safeguards in place for any specific transfer is available on request at contact@onecal.io.
WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We retain personal data for the periods set out below, drawn from our internal Records of Processing Activities. Where a longer period is required or permitted by law (such as tax or accounting obligations), we retain the data for that period instead.
Specific retention periods by category:
- Account and profile data: retained until you delete your account.
- Authenticated sessions: expire after 30 days.
- Login attempt records (email, IP address, outcome): retained indefinitely for abuse and fraud prevention.
- One-way SHA-256 hashed identifiers of deleted accounts and blacklisted calendar accounts: retained indefinitely to prevent banned users from re-registering.
- Application logs: 1 week.
- Outbound email records, delivery and bounce events, and the suppression list: retained indefinitely, to honour unsubscribe and bounce signals and to provide a delivery audit trail.
- Booking records: retained until you delete them or close your account. Booking events that have already been written to a connected calendar provider may persist on that provider's side independently.
- Product analytics events (PostHog): 90 days.
- Marketing-platform contact records (Brevo): deleted when you delete your OneCal account.
- Tax and invoicing records of record are held by our merchants of record — Paddle (web) and RevenueCat with Apple / Google Play (mobile in-app) — per their statutory retention periods.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children. We require all users to be at least 18 years old, or at least 16 years old if they reside in the European Economic Area.
We do not knowingly solicit data from or market to children. By using the Sites, you represent that you are at least 18 years old (or at least 16 years old, if you reside in the European Economic Area), or that you are the parent or guardian of such a minor and consent to that minor’s use of the Sites. If we learn that personal information from a user below the applicable minimum age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from a child below the applicable minimum age, please contact us at contact@onecal.io.
WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.
Right to lodge a complaint
If you are in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data infringes the GDPR. You can find the list of EEA supervisory authorities on the European Data Protection Board's website at https://edpb.europa.eu/about-edpb/about-edpb/members_en. You can also contact us directly at contact@onecal.io to try to resolve the matter first.
Automated decision-making
We do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you within the meaning of Article 22 of the GDPR.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information my be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Sites, you have the right to request removal of unwanted data that you publicly post on the Sites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Sites, but please be aware that the data may not be completely or comprehensively removed from all our systems.
OneCal's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the “Limited Use” requirements.
If you have any questions or wish to contact us about this Disclosure, please contact contact@onecal.io with the subject of “Google API Disclosure”.
DO WE MAKE UPDATES TO THIS POLICY?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, or wish to exercise any of your data protection rights, you may email us. The data controller is:
OneCal SHPK
Rruga Gjon Buzuku, Apartamenti nr.2, Kati 7
Tirana, Albania
contact@onecal.io
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances.
To request to review, update, or delete your personal information, please submit a request via our contact form. When submitting, include the email address associated with your account and specify the type of request (e.g., access, rectification, deletion). We will respond to your request within 30 days.